#84: Agency.

Agency. Even when working within someone else’s construct, we have control over the level of generosity in our interactions.

The store manager who hides behind policy when it is possible to delight the customer fairly.

The corporate manager who interprets the constraints of inside politics as a barrier to contributing with heart in other ways before the time comes to part ways.

Being jaded for a time may be part of the journey to realizing that all our situations are ours to wield.